Returns & Exchanges | Rosier Foods

At Rosier Foods, we take pride in the quality of our gourmet products, but if you receive a damaged or incorrect item, we are committed to making it right. Due to the perishable nature of our food items, returns are generally accepted only for quality discrepancies reported within 48 hours of delivery.

Return Process

1.
Report Issue
Contact our customer support team within 48 hours of receiving your order, providing your order number and clear photos of the damaged or incorrect food items.
2.
Internal Review
Our quality assurance team will review your claim and the provided documentation to ensure it meets our safety and hygiene return standards.
3.
Approval & Instructions
Once approved, we will provide instructions on whether the item needs to be returned or safely disposed of, and we will initiate your replacement or refund.
4.
Refund Processing
Refunds are processed back to your original payment method within 5-7 business days, or a replacement shipment will be dispatched at no additional cost.